A. Here at Life Safety Solutions, LLC, we are very concerned with your security and confidentiality. All of your registration information is kept on a secure encrypted server and is not sold or given to any third parties. Life Safety Solutions, LLC utilizes student information only to process payment, formulate course rosters and provided for student notifications.

All of your registration and credit card transactions or completed through our secured server and via encrypted transaction processing through our contract with Active.com.

Q. How do I know that Life Safety Solutions, LLC is a reputable and credible training institution?

A. Life Safety Solutions, LLC holds many training center designations through numerous state and national level agencies including: American Heart Association, American Safety and Health Institute, National Association of EMT's and the Arizona Department of Health Services Bureau of Trauma & EMS. As such, Life Safety Solutions, LLC is subject to bi-annual training center inspections and approval in order to maintain our credentialing. Our inspections through the Arizona Department of Health Services Bureau of Trauma & EMS are a matter of public record and as such, you may ask to view them.

Life Safety Solutions, LLC is the contracted educational partner with Mesa Community College. We offer courses and comprehensive progams in partnership with Mesa Community College on site at their Downtown Campus located at 165 N. Centennial Way, Mesa, Arizona 85201. You may contact Mesa Community College directly @ (480) 461-6300.

Q. How do I contact you if I need to reschedule or cancel my registered course?

A. You may reach us in person at (480) 656-8387 or send us an email to customerservice@lifesafetysolutionsllc.com. We suggest that if you have urgent issues, to contact us via both means.

Q. What happens if I cannot make it and need to cancel my scheduled course?

A. Life Safety Solutions, LLC requires a minimum of 48 hours notice when you are cancelling your attendance for your reserved seat in a course. If you cancel with 48 hour notice, you will be charged a $25.00 cancellation fee, the remainder of your pre-paid course fees will be reimbursed to you within 5 business days.

If you are a "no show" for your reserved seat in the scheduled course and no 48 hour notice was given, then the entire course fee will be retained and no refund will be given.

Q. Can I reschedule my course after I register if I cannot make it to the original date I selected and will there be a fee?

A. Life Safety Solutions, LLC understands that conflicts do arise. We allow one reschedule per registered course at no charge. If more than one reschedule takes place, you will be charged a $25.00 cancellation fee for each subsequent reschedule occurrence.

Q. Are your instructors still practicing in their fields, are they credentialed and are they up to date on the newest practices and guidelines?

A. All of the Life Safety Solutions, LLC instructors are active and practicing in their respective fields. This insures that you the participant, get the real life knowledge and experience that you should expect from a medical instructor. Life Safety Solutions, LLC requires that all of our instructors complete courses of study in the areas of instructional strategies and adult learning styles. The majority of our instructors are members of the National Association of EMS Educators (NAEMSE). Our instructional staff averages 10+ years experience in the areas of medical & safety education while our Program Managers and Senior Directors average 20+ years experience in the same field.

At Life Safety Solutions, LLC we insure that our instructional staff is kept current in cutting edge educational strategies and approved evidence based medical best practice.